FAQs

Products

1. Orders are processed on a first come, first serve basis. Once the item is sold out and no longer available, we will update the item’s status.

2. Items sold are not refundable and not exchangable.

3. Accessories and shoes in the item photos are for photo purposes and are not included, unless otherwise stated.

4. Item prices are not negotiable! We do our best to price the items according to its value and quality.

Postage

1. Prices of items shown do NOT include postage. To ensure the safe arrival of delivered items to your doorstep, we only use PosLaju courier service.

  • Postage is at a flat rate, which is RM8 for Peninsular Malaysia and RM10 for Sabah and Sarawak.
  • It will be added to your total purchase.
  • Free postage for order above RM100.
  • To ensure items to be arrived safely, the parcel will come to you in a box.

2. As of now, we only ship within Malaysia.

3. As of now, we do not provide any COD services.

4. Any lost or damage of items during shipping is not our responsibility, as we will double check items and packaging before sending out. However, if there is any damage found on a particular item before posting, a notification and full refund will be made.

Payment

1. Payment has to be made within 2 days after confirming your order. Any delay of payment should be informed.

2. Payment can made via bank-in or transfers to any of our following accounts via Maybank, Public Bank, and Hong Leong Bank.

3. Further details on payment will be given out when order is confirmed.

Hope this clears things up! For any inquiries,  you are welcomed to drop us an email at shop.buttermilk@gmail.com.

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